Lead Product Designer (Customer Experience Management SaaS)

Full-Time in United States - Remote OK - Senior

About Trailmerge Talent

We're a UX-centered recruiting agency that believes in promoting an abundance of life and opportunity for passionate designers.

About Our Client

Our client is a B2B SaaS startup in the customer experience management space that helps enterprises and their partner ecosystems deliver exceptional customer experiences. The world’s largest businesses trust their technology because it has been tested and proven in the most complex and secure business environments. Customer experience professionals use our client's platform because it delivers simplicity at massive scale, streamlining CXM efforts at every customer touchpoint.

About The Role

We're looking for a talented product designer to be the first full-time designer on our client's team who will help build and lead a world class product design team.

The Lead Product Designer will own and operate our product design process, leading a team of designers and working closely with Product and Development to solve complex problems and take products from ideas to production.

Our client is a remote-first company with small office hubs in San Francisco, California and Tempe, Arizona. Their Product and Design teams are currently based in the San Francisco Bay Area but you can be based anywhere in the US. The team stays home to get work done and comes together to collaborate, solve hard problems, and celebrate.

Candidate Profile

  • You are a strategic problem solver, and you thrive on identifying and refining problems.
  • You’re comfortable questioning assumptions and thinking strategically about our product and business.
  • You can think at a high level about product and design strategy and then zoom into the weeds and focus on pixel perfect execution in the same day.
  • You enjoy being a fast-moving generalist and are excited about the possibility of bringing simple and elegant solutions to the complex world of enterprise B2B software.
  • You have nuanced views on how to deliver exceptional product experiences and you have shipped products across multiple platforms, so you know what works and what doesn’t.
  • You enjoy working across all stages of product development, from early wireframes to final visual designs and you obsess over the details along the journey.
  • You’re a player-coach and you’re interested in doing the work yourself in the early days while recruiting, mentoring, and building a team to scale our design organization.


  • Lead the vision of our product experiences at our client's company
  • Own the end-to-end design and UX of our client’s applications, from wireframes to final visual design
  • Recruit, hire, train, and coach a team of designers that will work directly with each of our development teams
  • Set the standard for what great design entails and help your team achieve that standard
  • Build and maintain a design system to achieve consistency across our applications
  • Work closely with our customers to gather feedback, understand their problems, and share the findings with the product and development teams
  • Collaborate daily with the product and development teams to design, execute, and launch new products and features

Skills & Experience

  • 5+ years of experience as a Product Designer or similar role designing B2B SaaS web apps (mobile design experience is a plus but not required)
  • 2+ years of experience leading a team of designers and managing direct reports
  • Demonstrated mastery of UI/UX principles, best practices, and common design tools
  • Excellent problem-solving skills and ability to take constructive feedback to improve quality
  • Strong communication skills verbally and in writing and comfortable presenting to internal and external stakeholders
  • Expertise with Figma is a plus
  • Provide a portfolio that demonstrates strong experience and visual design and outlines your design process from beginning to end

Our Client Offers:

  • Flexible vacation / unlimited PTO
  • Learning and professional development
  • Robust medical, dental, and vision plans
  • Equity participation